Terms of service
Terms of Service
OVERVIEW
Welcome to our robotslovepeople Store! The terms “we”, “us” and “our” refer to robotslovepeople operated by Wandelbots GmbH. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The store is powered by Shopify. The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty and of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, you may not use or access the Services.
SECTION 1 - ACCESS AND ACCOUNT
You must be at least 18 years old (age of majority under German law) to use our Services. To place an order, you may be required to provide information such as your name, email address, billing, payment and shipping details. You must ensure that all information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
Statutory warranty rights (gesetzliche Gewährleistungsrechte) apply.
We may modify or discontinue products at any time.
SECTION 3 – ORDERS & CONCLUSION OF CONTRACT
When you place an order, you are making a binding offer to purchase. A contract is only concluded when we explicitly accept your order (e.g. by sending an order confirmation email). We must receive and process your payment before your order is accepted. Products remain available only while stocks last. Please review your order carefully before submitting to avoid incorrect orders.
Your purchases are subject to return or exchange in accordance with
- your statutory right of withdrawal (Widerrufsrecht) (Section 4), and
- our Refund Policy
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – RIGHT OF WITHDRAWAL
If you are a consumer you are entitled to a right of withdrawal in accordance with the statutory provisions.
If you, as a consumer, exercise your right of withdrawal in accordance with this section you shall bear the regular costs of the return shipment.
The provisions set out in detail in the following cancellation policy apply to the right of withdrawal.
- Instructions on the Right of Withdrawal -
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal deadline shall be fourteen (14) days from the day on which you or a third party other than the carrier designated by you takes possession of the goods, or in the case of a contract for the delivery of goods in several partial deliveries or pieces, on the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or piece.
To exercise your right of withdrawal, you must inform us,
Wandelbots GmbH
Tharandter Straße 33
01159 Dresden
Germany
E-Mail: shop.support@wandelbots.com
by means of a clear statement (e.g., a letter sent by post, or email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal deadline has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.
For this refund, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days (14) from the date on which you notified us of the withdrawal from this contract. This deadline is met if you send the goods before the expiry of the fourteen-day (14) period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
- End of the Instructions on the Right of Withdrawal –
Sample Withdrawal form
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(If you wish to withdraw from the contract, please fill out this sample withdrawal form and return it to us.)
- To: Wandelbots GmbH, Tharandter Straße 33, 01159 Dresden, Germany - I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) /the provision of the following service* - Ordered on (*) /received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if notification is made on paper) - Date ____.____.____
(*) Delete as appropriate.
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SECTION 5 - PRICES AND PAYMENT
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. All posted prices are in euros and include statutory VAT. Unless otherwise expressly stated, posted prices do not include shipping, handling, customs or import charges.
Payment can be made using one of the options shown at checkout.
You agree to provide current, complete and accurate purchase, payment and account information and authorize us to charge your chosen payment method for the applicable amounts.
SECTION 6 - SHIPPING AND DELIVERY
Please note that we are only shipping to the countries listed in our shipping policy.
Delivery times may be extended due to delays caused by the carrier or other events outside our control. Your statutory rights remain unaffected.
For further information please refer to our shipping policy.
SECTION 7 - INTELLECTUAL PROPERTY
All content provided through the Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by us or our affiliates or licensors. You may use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 8 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available”
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
SECTION 9 - THIRD-PARTY LINKS
The Services may contain hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for such content and disclaim liability for your use of such websites.
Please review the third party’s terms and policies before engaging in any transactions.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Robotslovepeople is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with us. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage, or loss resulting from purchased products and services.
SECTION 11 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.
SECTION 12 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You must ensure that you have all rights necessary to submit such feedback.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We may correct any errors, inaccuracies or omissions, and change or update information at any time. If an error affects your order, we will contact you promptly. Your statutory rights remain unaffected.
SECTION 14 - PROHIBITED USES
You may not use the Services for unlawful or harmful purposes or in ways that violate these Terms. Violations may lead to suspension or termination of access.
SECTION 15 - TERMINATION
We may terminate your access where legally permissible and for justified reasons.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Warranty, Liability, Governing Law & Jurisdiction, Final Provision, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 – RETENTION OF TITLE
Delivered products remain our property until full payment is received. If you default on payment of the purchase price, we have the right to withdraw from the purchase contract and demand that you return any unpaid goods. You are obligated to treat the unpaid goods with care.
SECTION 17 - WARRANTY
Warranty is governed by statutory provisions. In the event of a complaint, please provide proof of purchase by means of an invoice and send the item in question along with a copy of the invoice to Wandelbots GmbH, Tharandter Straße 33, 01159 Dresden, Germany. Normal wear and tear of the goods does not constitute a warranty claim.
SECTION 18 - LIABILITY
We exclude our liability for slightly negligent breaches of duty, provided that these do not concern material contractual obligations, damages resulting from injury to life, body or health, guarantees, or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents. For damages caused in any other way, we are liable in accordance with statutory provisions for intent and gross negligence, including that of our vicarious agents. The same applies to negligently caused damages resulting from injury to life, body or health. For negligently caused property damage and financial loss, we and our vicarious agents are only liable for breaches of a material contractual obligation, but the amount is limited to the damages foreseeable and typical for the contract at the time the contract was concluded. Material contractual obligations are those whose fulfillment characterizes the contract and on which the customer may rely.
SECTION 19 - GOVERNING LAW & JURISDICTION
All disputes arising from or in connection with the Services shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, particularly those of the state in which the customer, as a consumer, has his or her habitual residence, remain unaffected.
The place of jurisdiction for all claims arising from or based on this business relationship, is Dresden, provided you are a merchant (“Kaufmann”) within the meaning of commercial law. This does not apply if you are a consumer; in such cases, the statutory places of jurisdiction apply.
SECTION 20 - FINAL PROVISION
If any provision of these Terms is or becomes invalid, the remaining provisions shall remain unaffected. In place of the invalid provision, the statutory rules apply.